The order that passed through too many hands.

Educational demonstration content. It does not document client outcomes or work performed by Nortiva.

The situation

Imagine a small factory where each order is copied from a message to a spreadsheet and then to a production order. When information is missing, nobody knows who should complete it and the order stalls.

A possible intervention

A first proposal would define minimum input data, assign an owner to each stage and use a shared record. Before automation, the flow would be tested with fictional orders and known exceptions.

What to learn from the example

The lesson is to examine the full flow rather than one isolated task. This case is fictional: it does not represent a real company, Nortiva engagement or measured outcome. It is not attributed to an external source.