Before adding AI, choose the right problem.

Educational demonstration content. It does not document client outcomes or work performed by Nortiva.

Start with a need

The first question is which task needs to improve. Classifying inquiries, organizing information or preparing a draft are clearer goals than adding AI across the whole company.

Define limits and review

An agent needs instructions, suitable information and limits on its actions. Separate recommendations from actions that need human review. Start with test data and check how it handles incomplete situations.

Evaluate usefulness and errors

Compare output quality, review effort and errors with the current process. An impressive demonstration alone does not establish that a solution works in daily operations.